Returns + Exchanges

Superhairpieces grants a 30 day limited warranty on validated hairpieces, covering excessive shedding and/or rapid hair loss. If you have lost more than 15% of hair during this period, Superhairpieces will be happy to repair your hair piece or wig free of charge.  Please note that once the unit has been sent to the factory, there will be a few months wait time. During which time you will need to provide your own unit.

In addition, we cannot guarantee that you will not experience any future hair loss issues after the factory repair.

Any issues that occur 30 days after the purchase date, warranty will be nulled and will not be accepted.

**Please note, that v-looped based models are not included in this warranty as they are disposable units. These models include the M111, HD111 and M161V.

**This warranty does not include any units that have been permed, coloured, bleached, chemically treated, or mishandled by the client themselves.

**All sales are final once hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.

Defective Hair Systems (other than hair loss) are considered the following for both stock and custom orders.

i.) Incorrect Hair Cut

ii.) Incorrect Base Cut 

iii.) Incorrect Color, Density, Grey Percentage, or Size

These defects are subject to 15 days from the day the unit has been delivered to the address on the invoice.

Hair Loss Warranty/Defective Claim Process

Please refer to the following steps when starting your Claim:

i.) Contact our Customer Service Department and state what the issue with your unit

Please note: You may be asked provide evidence through pictures, or may be asked to send unit in for inspection

ii.) Our Customer Service Representative will then create a Service Request and provide you with a Service Request Number for reference 

iii.) You then have 10 days to ship the unit back to us from the date of request for inspection

iv.) Once inspection is completed, you will be contacted regarding any solutions we may be able to offer you

Please note: Any/ All items received after the 10 days without prior notice will NOT be considered and the request will be voided.  

**If you are within the United States or any other countries, please ship your hairpiece to our Florida office.

**If you are within Canada , please send your hairpiece to our Canadian address and mark on the package (Hairpiece for RETURN and do not claim higher than the value to avoid the custom duty and entry hassle).

**While we make every effort to ensure the accuracy of each colour and gray percentage of our hair units, it’s important to note that the colour representation on electronic devices such as phones, tablets, and monitor screens may vary from the actual colour of the hairpiece. This can happen due to factors such as lighting sources, digital photography, or personal colour perception that affect how the colours appear to individuals. Therefore, we cannot guarantee that the colour you see on your screen portrays the hairpiece’s accurate colour.

Our Tape in Hair Extensions are made with real Remy human hair. We have 4 different levels of hair quality that range from entry level to celebrity status. Each quality is combined with either Indian Remy hair, Chinese Remy hair, or a mix of both. There are over 15 different colors to choose from (which includes our funky colored hair), as well as different lengths. Our tape in Remy human hair extensions for women, come in a pack of 20 pieces which is 10 sandwiches. Each pack is 50 grams. For a full installation we recommend 2 to 3 packs.

Please note that there is a colour discrepancy between our 3A/4A extensions and the colour ring. The colour ring matches more to our 5A/6A extensions as they are made with premium Chinese hair. The 3A/4A extensions are made with a mix of Indian/Chinese hair so the colours are a little off, notably in the blondes due to the quality of the hair. We are currently working on swatches that better match the 3A/4A quality hair colours.

NO WARRANTIES FOR INSTALLED EXTENSIONS.

Hair Extension should be well treated before Iron, Cut, Color, Thinned, Trimmed, etc.

**No warranty for any units that have been mishandled by the client themselves.

**All sales are final once hair system has been altered. This includes Cut, Color, Thinned, Trimmed, etc.